The Passenger Journey
Every node in the credential flow eliminates a cost centre. Here's exactly where the savings land — and how fast they compound.
Step 1 · Pre-Flight Issuance
Airlines spend €2.40 per passenger on manual desk-side identity checks at check-in. VIABLE anchors national identity to a cryptographic credential 24–72 hours before departure — issued directly into the passenger's mobile wallet via a single QR scan. By the time a passenger reaches the terminal, every document check is already done. Desk agents handle exceptions, not queues.
Step 2 · Biometric Bind
Identity spoofing and fraudulent chargebacks cost the aviation industry over €1.2B annually. VIABLE's biometric binding links the credential to the holder's face at issuance — so when the credential is presented at the gate, liveness verification is instant. No impersonation. No disputed boarding. No manual exception handling. The gate becomes a 3-second contactless event.
Step 3 · Agentic Verification & Recovery
VIABLE's Agentic Wallet doesn't just verify — it acts. When a flight is delayed or cancelled, the wallet automatically pushes rebooking options, compliant GDPR data disclosures, and vouchers directly to the affected passenger's device without a single support agent intervention. 85% deflection of delay-related support contacts, at €35 average cost per contact eliminated.
Standards & Compliance
We are accepting 8 airline and airport operators for our inaugural cohort. Pilots go live within 12 weeks. Zero infrastructure lift required.